Drop guide
Drop gives you a public page with your Flash and an agent that looks after your clients for you: it answers their questions, collects what they want tattooed, offers them real slots from your calendar and holds the one they pick. You confirm each appointment from the app and only step in when needed.
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- Getting started with Drop
Create your account, choose your handle, set up your agent and share your page.
- Your page and your Flash
What your clients see at drop.ink/@yourhandle, how to manage your Flash, and your page's visibility and theme.
- The chat and your agent
How the agent looks after your clients, what it can do, when it notifies you and how you take control of a conversation.
- Projects and bookings
What a project and a booking are, which states each can be in, and what happens when you change something.
- Schedule and calendar
How your schedule works, how to add blocks and extra hours, how to close it to new bookings, how to manage locations and guest spots and how to see your appointments in Apple or Google Calendar with your calendar link. Drop does not sync with Google Calendar.
- Clients
Each client's card, how to add them by hand, the summary of their conversation, and how to block, delete or restore a client.
- Deposits
Ask for one deposit per project, which the client pays with Stripe into your own account, your cancellation policy and what happens with cancellations and refunds.
- Consents
Send the client the informed consent before the first session, sign it on their phone or yours with «Sign here», get the PDF and customise the template with «Review with AI».
- Reviews
When a review is requested, what the client can do, where reviews are shown and what to do about an unfair review.
- Plans, credits and billing
What each plan includes, how credits and top-ups work, how to change plan and where to find your invoices.
- Account and privacy
Change your email or password, notifications, language, delete your account, and what Drop does with your clients' data.
- Guide for clients
How to talk to an artist on Drop, tell them your idea, book an appointment, leave your review and manage your data.
- Words Drop uses
What the words you will see in the app and in this guide mean.
- Frequently asked questions
Short answers to the most common questions, with a link to the article that explains each one.
Where each thing is done
Drop has two places: the app (iPhone and iPad) and the website (drop.ink). In the app you manage the day to day from five tabs: Home, Chats, Calendar, Projects and Flash. Your clients open from the Clients card on Home, and your agenda, your assistant, your plan, your profile, your locations with their hours, your deposits, your consent, your notifications, your calendar link and your account are in Home → Settings. On the iPad, Chats, Projects and Clients show the list and the detail at once, and Calendar shows the month and the day's bookings. On the website are your public page and, under Your account, your email and password, your plan and top-ups, your billing, your deposits, your calendar link, the AI permission, your data export and account deletion.
Help
If this guide does not answer your question, write to us at the contact email shown on drop.ink.