Frequently asked questions
Getting started
How long until my page is ready?
About 15 minutes: account, handle, agent, hours and three pieces. Getting started.
Is Drop free?
You can start for free on the Zero plan; Trace and Ink are paid and add more credits and features. You can see your current plan in Home → Settings → Plan, and what each one includes in Plans, credits and billing.
The agent
Do clients know they are talking to an AI?
Yes, always; it is mandatory and we show it permanently. The chat and your agent.
Can I turn the agent off?
Per conversation, with a switch, and for new chats in Settings → AI assistant. You can run any chat yourself.
Can the agent make mistakes with my calendar?
It only offers slots it has just checked, only holds the one the client picks, and never confirms, moves or cancels an appointment: you do that. Projects and bookings.
What happens if I run out of credits?
The agent hands the conversation to you, we notify you and you can carry on with it. The client sees nothing about credits. The chat and your agent.
Clients and bookings
Why does the client have to give their email before writing?
So you can contact them, so they can get their conversation back from any device, and so nobody spends your credits without giving a real contact.
Who confirms appointments?
Only you. The agent holds the slot the client picks and you tap Confirm or Reject in the app. Projects and bookings.
Can I ask for a deposit?
Yes, on the Ink plan: you collect it in your own Stripe account. Deposits.
Does it sync with Google Calendar?
No: your schedule lives in Drop, so block in Calendar the days or hours when you cannot tattoo. You can see your appointments in Google or Apple Calendar with your read-only calendar link, in Settings → Calendar link. Schedule and calendar.
Account and payments
Can I pay from the app?
No. The app does not sell plans or credits: they are bought on drop.ink. Plans, credits and billing.
Can I delete my account?
Yes, from the app or the website. You have 14 days to change your mind; after that everything is deleted. Account and privacy.
Where are my data and my clients' data?
They are stored on servers in the European Union. To reply, the agent sends the conversation to artificial intelligence providers that process it in the United States. Account and privacy.